Complaints Procedure – Get My Money Back

At Get My Money Back, we are committed to providing excellent service. If you are dissatisfied with any aspect of our service, we encourage you to let us know so we can address your concerns promptly and effectively.

Step 1: Submit Your Complaint
Please email your complaint to admin@gmmb.uk. Provide your full name, contact details, and a clear description of the issue. Including any relevant references will help us address your concerns efficiently.

Step 2: Acknowledgement
Upon receiving your complaint, we will acknowledge it within two business days. Our team will then review your concerns carefully to ensure a fair assessment.

Step 3: Resolution
We aim to provide a detailed response within ten business days. If your complaint requires further investigation, we will keep you updated on the progress and provide a revised timeline if necessary.

Step 4: Further Action
If you are not satisfied with our response, please let us know, and we will escalate your case for a further review. We are committed to reaching a fair and satisfactory resolution.