Privacy Policy – Get My Money Back

1. Who We Are

Get My Money Back is a trading style of Bamboo Marketing NW Ltd (“we”, “us”, or “our”), a company registered in England and Wales.

Other trading names covered under this Privacy Policy include:
MGM & Associates, Andrew Flanagan, and C3 Claims.

We are a UK-based claims management business helping individuals reclaim money from financial institutions and finance agreements.

Bamboo Marketing NW Ltd is authorised and regulated by the Financial Conduct Authority (FCA) under registration number 930314.

We are the data controller responsible for your personal data under UK data protection laws, including the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

We are committed to handling your personal data with transparency, fairness, and in accordance with FCA rules and guidance.

2. What Information We Collect

We may collect and process the following personal data:

  • Full name
  • Contact details (email address, phone number, address)
  • Case-specific details (e.g. vehicle finance information, lender details)
  • Communication records (emails, calls, SMS messages)
  • IP address and basic technical data

3. How We Use Your Information

We process your personal data to:

  • Assess your eligibility for a claim
  • Communicate with you regarding your case
  • Submit your claim to authorised legal or claims partners
  • Comply with legal, regulatory, and FCA obligations
  • Improve our services and client experience

We rely on the following legal bases:

  • Consent (for marketing where required)
  • Legitimate Interest (to provide services you have requested)
  • Legal Obligation (including FCA compliance requirements)

4. Marketing Communications

We may contact you via phone, SMS, or email regarding services relevant to your claim or similar financial recovery services.

We will only do so where we have a lawful basis, including:

  • Your consent, or
  • Legitimate interest (where permitted under UK GDPR and PECR)

You can opt out at any time.

We comply with PECR and screen all outbound calls against the Telephone Preference Service (TPS).

5. Sharing Your Information

We do not sell your personal data.

We may share your data with:

  • Authorised claims management companies or legal partners to progress your claim
  • Regulators, including the Financial Conduct Authority (FCA)
  • Law enforcement agencies, where required by law
  • Service providers (e.g. Zoho, ClickSend, Twilio) under strict data processing agreements

All third parties are required to process your data securely and lawfully.

6. Data Retention

We retain personal data only for as long as necessary to:

  • Fulfil the purposes for which it was collected
  • Comply with legal, regulatory, and FCA obligations
  • Resolve disputes and enforce agreements

After this period, data is securely deleted or anonymised.

7. Data Security

We implement appropriate technical and organisational measures, including:

  • Access controls and secure authentication
  • Data encryption and secure storage
  • Staff training on GDPR and data protection
  • Regular system monitoring and backups

8. Your Rights Under UK GDPR

You have the right to:

  • Access your personal data
  • Correct inaccurate data
  • Request deletion of your data
  • Restrict how your data is used
  • Object to processing (including marketing)
  • Request data portability
  • Lodge a complaint with the Information Commissioner’s Office (ICO)

To exercise your rights, contact: mma@gmmb.uk

9. Complaints

If you are unhappy with how we handle your data, you can contact us directly.

You also have the right to complain to the Information Commissioner’s Office (ICO) at:
https://ico.org.uk

10. Updates to This Policy

We may update this Privacy Policy from time to time. The latest version will always be available on our website.

11. Contact Us

If you have any questions about this policy or your personal data, please contact:

📧 mma@gmmb.uk
🏢 Get My Money Back (a trading style of Bamboo Marketing NW Ltd)

 

At Get My Money Back, we are committed to protecting your privacy. This policy explains how we collect, use,and protect your personal information.

Information Collection
We collect personal information that you provide, such as your name, contact details, and information relevant to your case. This helps us deliver our services effectively.

Use of Information
We use your information to manage your case, communicate with you, and improve our services. Your data is never shared with third parties without your consent, except as required by law.

Data Security
We take appropriate measures to protect your personal information from unauthorized access, alteration, or disclosure. Our systems are designed to ensure your data is safe.

Your Rights
You have the right to access, correct, or request the deletion of your personal data. If you have any queries or wish to make a Subject Access Request, please contact us at admin@gmmb.uk.

Policy Updates
We may update this privacy policy occasionally. Please check our website for the latest version.

If you have any questions regarding our privacy practices, feel free to reach out to us at admin@gmmb.uk.